Field Service Engineer (IN) Permanent Full time

The Field Service Engineer (FSE) leads the installation, deployment, and ongoing service of UVeye’s automated vehicle inspection systems at customer sites across the United States and Canada (US FSEs), and the EU and UK (UK FSEs). As the primary on-site technical authority, the FSE executes installations, guides third-party contractors, troubleshoots technical issues, and ensures deployments meet engineering, safety, and quality standards.

4+ years of experience as a Field Engineer, Field Service Engineer, or Field Technician supporting hardware/software installation and deployment
Experience leading contractors or teams during technical installations
Strong hands-on experience with civil works, networking, electrical wiring, and mechanical assemblies
Working knowledge of Linux-based systems and basic networking principles
Experience reading and interpreting site layouts and technical drawings using AutoCAD, Autodesk, or similar tools
Ability to create clear installation, service, and maintenance documentation
Strong communication skills with the ability to confidently lead on-site discussions and provide technical direction
Customer-first mindset with strong problem-solving skills, resilience, and adaptability in changing field conditions
Strong commitment to safety and the ability to enforce safety requirements on-site
Willingness and ability to travel up to 100% across the United States and Canada (US FSEs)
Valid driver’s license

This is a travel-intensive role (up to 100%) requiring frequent travel between customer locations, including dealerships, manufacturing plants, logistics hubs, and other operational environments.

A day in the life and how you’ll make an impact:

Lead Field Installations: Own and execute on-site system installations, providing direction to contractors and ensuring projects meet engineering specifications, timelines, safety requirements, and quality standards.
Deploy and Validate Systems: Install, configure, calibrate, and validate UVeye inspection systems across electrical, mechanical, networking, and civil components, ensuring systems are fully operational before customer handoff.
Troubleshoot Technical Issues: Diagnose and resolve hardware, software, networking, and integration issues in the field, identifying root causes and implementing effective solutions.
Deliver Maintenance and Service: Perform preventive maintenance and emergency service activities, proactively addressing issues to maximize system uptime and operational continuity.
Ensure Safe Execution: Maintain compliance with safety standards and operational protocols, identify potential hazards, and enforce safe working practices for employees and contractors on-site.
Assess Sites and Execute Technical Plans: Review site layouts, engineering drawings, and technical documentation using AutoCAD or similar tools. Identify and escalate discrepancies between planned and actual site conditions.
Own the On-Site Customer Experience: Serve as the primary technical point of contact during field activities, communicating clearly, managing expectations, and delivering a professional customer experience.
Collaborate and Document: Maintain accurate installation and service documentation, escalate complex technical issues to Engineering, R&D, and Operations, and provide field insights that support continuous improvement.
Time and Expense Management: You are responsible for managing your time and expenses on a regular basis and in accordance with company guidelines.