Notemachine
A Brink's Company
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Field Service Engineer
Location: Field-Based
Salary: £39,353 + Up to £1,000 Onboarding Bonus + Performance Bonus
Company: NoteMachine (A Brink’s Company)
Do You Enjoy Solving Technical Problems and Working Independently?
If you’re an experienced Field Service Engineer who enjoys fault-finding, repairing electro-mechanical equipment, and providing excellent customer service, this could be the opportunity you’ve been looking for.
At NoteMachine, our Engineers are essential to keeping thousands of ATMs operational across the UK. Every day, they help ensure communities, retailers, leisure venues, and businesses have reliable access to cash when they need it most.
As part of Brink’s, a global leader in secure logistics and cash management, you’ll benefit from the stability of an international organisation while working within a growing, supportive UK business.About NoteMachine
NoteMachine is one of Europe’s leading ATM providers, managing a network of over 14,000 ATMs and processing more than £10 billion in cash annually.
We provide innovative cash access solutions to major retailers, convenience stores, leisure operators, financial institutions, and independent businesses throughout the UK.
Backed by Brink’s, which operates in over 100 countries worldwide, we offer long-term career opportunities, industry-leading training, and the chance to play a vital role in supporting critical infrastructure.The Role
As a Field Service Engineer, you’ll be responsible for maintaining and repairing our ATM estate, ensuring maximum machine availability and outstanding service for our customers.
Working independently across your region, you’ll combine technical expertise, problem-solving skills, and customer interaction to deliver a first-class service.
Key Responsibilities
Carry out second-line break-fix repairs and preventative maintenance on ATM equipment, including Triton, NCR, and Wincor machines
Diagnose faults efficiently and achieve high first-time fix rates
Minimise machine downtime through effective troubleshooting and repair
Build positive relationships with customers and act as a professional ambassador for NoteMachine
Accurately record service activity, repairs, and parts usage using company systems
Complete quality checks to ensure work meets company and regulatory standards
Follow all company procedures, security protocols, and health & safety requirements
Participate in ongoing technical training and professional development
About You
We’re looking for a hands-on engineer with strong fault-finding ability and a passion for delivering excellent customer service.
Essential Requirements
Previous Field Service Engineering experience working with electro-mechanical equipment
Strong diagnostic and problem-solving skills
Excellent communication and customer service abilities
Full UK manual driving licence with no more than 6 active penalty points
Ability to work independently and manage your own schedule effectively
Flexibility to work weekends and bank holidays on a rota basis
Resident within the CA or DG postcode area
Ability to successfully pass financial and background screening requirements
Desirable Experience
ATM experience is highly desirable, but we are also keen to hear from candidates with experience working on:
Vending machines
Coffee machines
EPOS and self-service checkout systems
Ticketing and kiosk equipment
Parking systems
Arcade and gaming machines
Retail technology
Other electro-mechanical field service environments
Why Join NoteMachine?
We recognise that great engineers want more than just a competitive salary. That’s why we’ve created a package that supports both your career and your work-life balance.
Work-Life Balance
44-hour working week across a 7-day period
Working schedules provided at least 2 weeks in advance
Fair and transparent rota for weekends and bank holidays
Benefits & Rewards
£36,419 starting salary
Up to £1,000 onboarding bonus (subject to experience and successful completion of probation)
Performance bonus scheme
Company van, fuel card, tools, and uniform provided
Personal use of company vehicle in accordance with HMRC guidelines
Comprehensive induction and ongoing technical training
Medicash healthcare and wellbeing benefits
Salary sacrifice pension scheme
Life Assurance (4x annual salary)
Company Sick Pay Scheme
Group Income Protection Scheme (subject to eligibility)
Genuine career progression opportunities within NoteMachine and Brink’s
Permanent, full-time position with a stable and growing organisation
Build Your Future with NoteMachine
This is more than a Field Service Engineer role. It’s an opportunity to join a trusted national business where your technical skills are valued, your development is supported, and your work has a real impact every day.
Apply today and become part of the NoteMachine and Brink’s success story.
We are recruiting for the below locations:
North London
South London
West London
Crewe
Chester
Plymouth
York
Hull
Carlisle (we are open to see candidates from Dumfries and Galloway)
Glasgow & Motherwell
Newcastle
Ormskirk
Leeds
Leeds
Blackburn
Swindon/Oxford
Milton Keynes
Leicester
Birmingham
SW London
Crawley
Guilford
W/NW London