Field Support Specialist II (Western U.S. excluding California) (12793) Permanent Full time

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. 
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Work location:

This position may be based anywhere in the United States and includes travel as part of the responsibilities.
 
Job Summary
Provides startup, troubleshooting and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user’s expectations.  Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive for project completion.

This is a remote role with 90% travel from Monday to Friday, allowing weekends at home.

Ideally, candidates should reside in the North Central region of the U.S., as most travel will occur within this area.

Key Responsibilities
Performs onsite lighting and control startup, troubleshooting and end user training | 55%
Provides expert support for both internal and external customers as it pertains to field applications of product | 30%
Creates and maintains relationships with key stakeholders to provide differentiated service | 10%
Provides engineering support and communicates cross-functionally with other departments | 5%

Minimum Requirements
Associate’s Degree or Technical Degree or equivalent
1 to 2 years of relevant experience
Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry
Strong communication, both written and oral
Ability to read and interpret plans and specifications
Understanding of basic electrical components (relays, drivers)

Preferred Requirements 

2 to 4 years of relevant experience 
Understanding of lighting control systems and PLCs

Travel Requirements
90% travel from Monday to Friday, allowing weekends at home