Log In
Sign Up
Applications have closed
Job Responsibilities:
1. Resolve customer questions regarding correct installation, software usage, calibration, and operation via phone contact or in-field support;
2. Sort out the common problems from customers and report to R&D team for analysis and resolution;
3. Collect the product feedback and new demands in the market for better product improvement;
4. Conclude and edit the product manuals, installation notes, FAQ, or public knowledge articles;
5. Regularly provide product training courses to dealers;
6. Assist the R&D team to do the local test for the new product or function.
Job Requirements:
1. High school diploma or equivalent education, IEEE, automation control, computer-related major is preferred;
2. With 3+ years of experience in technical service, after sales service, customer service is preferred;
3. Experience in surveying and Mapping, intelligent hardware, the robot-related industry is preferred;
4. Business travel across the countries is required, familiar with the cross-border culture;
5. Logical thinking, good communication skills, patience, self-motivated, strong learning ability, High efficiency;
6. Fluent in German and English is necessary, and other language skills (French and Spanish) are a plus.