Domestic Appliance, National Field Operations Manager Job Location On site

Job Description

Job Title: White Goods Field Operations Manager

Location: Bournemouth, with National travel required

Salary: £45,000

The Group: We are an award-winning group providing some of the most comprehensive and competitive household insurance and maintenance products on the market. As one of the fastest-growing multi-service providers in the sector, we supply thousands of consumers with high-quality support and repairs every day.

The Role: We are seeking a motivated and experienced White Goods Field Operations Manager to oversee and lead our team of engineers in the white goods sector. You will be responsible for ensuring the team meets Service Level Agreements (SLAs), and performance targets, and delivering top-notch service to our customers. This role requires a leader who thrives in a dynamic environment, has excellent communication skills, and is comfortable managing remote teams, troubleshooting issues, and building strong internal relationships.

Key Responsibilities:

Leadership & Team Management: Manage, mentor, and motivate a team of engineers, ensuring performance targets and SLAs are met.
Performance Monitoring: Monitor daily activities, troubleshoot issues, and ensure high levels of customer satisfaction across all operations.
Collaboration: Work closely with internal teams to streamline operations and improve service quality.
Customer Satisfaction: Track and report on network performance, identifying areas for improvement and opportunities for expansion.
Training & Onboarding: Train and onboard new engineers, ensuring they are fully equipped to meet company standards and customer expectations.
Field Work: Carry out up to forty white good repairs in our local area each month to ensure you maintain hands-on field knowledge. Have the flexibility to travel potentially one week per month, or as needed, depending on business growth, training, and other requirements.
Team Development: Visit engineers in their hometowns for appraisals, one-on-ones, and troubleshooting as required.

Qualifications & Experience:

Minimum of 3 years’ experience working in white goods repairs
Proven experience in people management and service delivery with a track record of achieving performance goals.
Excellent communication skills, with the ability to liaise effectively with company owners, engineers, and other stakeholders.
A driven and professional demeanor, with a passion for team success and service excellence.
A full, clean driving license is essential.

What We Offer:

Competitive salary of £45,000
28 days of annual leave, inclusive of bank holidays, plus an additional day off on your birthday.
Pension scheme for long-term financial security.
A modern office with great transport links and a relaxed dress code.Regular team events and company-paid nights out to promote team bonding and company culture.

Why Join Us? We offer a supportive, vibrant work culture that promotes collaboration and growth. If you’re passionate about people management, team development, and creating an outstanding customer experience, this is the place for you!
Job Type: Full-time
Pay: £45,000.00 per year